We are recruiting on behalf of our client, a premium bridal boutique specializing in luxury wedding gowns sourced from the United States and Europe.
The client seeks an experienced, polished, and results-driven professional who can excel in bridal sales while providing leadership support and assisting with the day-to-day management of the showroom.
This role is ideal for a mature sales professional passionate about delivering exceptional customer experiences, driving revenue growth, and supporting business continuity in a luxury retail environment.
Candidates with strong leadership abilities and management potential may qualify for a higher starting salary and a greater role in showroom operations.
Key Responsibilities
Bridal Sales & Customer Experience
- Guide brides in selecting wedding gowns and bridal accessories.
- Deliver a premium and memorable customer experience throughout the bridal journey.
- Achieve and exceed showroom sales targets.
- Build and maintain long-term client relationships.
- Follow up on inquiries, appointments, and customer leads.
Showroom Operations & Leadership Support
- Support the management of daily showroom operations.
- Assist in coordinating staff activities and ensuring smooth business operations.
- Maintain showroom presentation, merchandising, and product display standards.
- Support business continuity in the absence of senior management.
- Assist in implementing sales strategies and customer service standards.
Marketing & Client Engagement
- Handle customer communication via phone, email, WhatsApp, and social media platforms.
- Support social media engagement and digital marketing initiatives.
- Participate in promotional campaigns and client outreach activities.
- Build brand visibility and contribute to lead generation efforts.
Requirements & Qualifications
- Minimum 2 years' experience in sales, luxury retail, customer service, or a customer-facing role.
- Proven ability to achieve sales targets and confidently close sales.
- Strong leadership and organizational skills.
- Excellent spoken and written English.
- Well-groomed, polished, and highly presentable.
- Strong interpersonal and communication skills.
- Ability to professionally manage high-value clients.
- Experience in bridal, fashion, beauty, luxury retail, or hospitality is highly desirable.
- Basic digital marketing and social media management skills.
- Mature, responsible, and customer-focused attitude.
Key Competencies
- Bridal Sales & Client Relationship Management
- Luxury Customer Service
- Leadership & Team Coordination
- Showroom Operations
- Sales Target Achievement
- Communication & Presentation Skills
- Digital Marketing & Social Media Engagement
- Lead Generation & Customer Follow-Up
- Professionalism & Brand Representation