Our client seeks a professional and customer-focused Customer Support Officer to manage client inquiries, service requests, and after-sales support within the energy sector. Female candidates are encouraged to apply.
Key Responsibilities
- Respond to customer inquiries promptly and professionally.
- Coordinate service requests with technical teams.
- Maintain accurate customer records.
- Follow up on installations, maintenance, and complaints.
- Support sales team in customer engagement activities.
- Prepare customer service reports.
Requirements
- Diploma or Bachelor’s Degree in Business, Customer Service, or related field.
- 2–4 years’ experience in customer support.
- Strong communication and interpersonal skills.
- Professional telephone and email etiquette.
- Ability to multitask and manage client expectations.