We are hiring on behalf of our client in the Energy Sector for a Customer Support Officer to join a dynamic and growing team.
The ideal candidate should be professional, customer-focused, and highly organized, with the ability to manage client inquiries, coordinate service delivery, and ensure a positive customer experience.
This role is suitable for recent graduates and early-career professionals looking to build a career in customer service.
Key Responsibilities
- Respond to customer inquiries promptly and professionally
- Coordinate service requests with technical teams
- Maintain accurate and up-to-date customer records
- Follow up on installations, maintenance, and customer complaints
- Support the sales team in customer engagement activities
- Prepare and maintain customer service reports
Requirements & Qualifications
- Bachelor’s Degree in Business, Customer Service, or a related field
- At least 1 year experience in customer support (internship included)
- Strong communication and interpersonal skills
- Professional telephone and email etiquette
- Ability to multitask and manage client expectations
- Proactive, organized, and detail-oriented
- Ladies and Recent graduates are encouraged to apply
Key Competencies
- Customer relationship management
- Communication and problem-solving skills
- Attention to detail and organization
- Ability to work in a fast-paced environment