We are urgently recruiting on behalf of our client, a furniture retail store located along Ngong Road, for a confident, creative, and results-driven Digital Sales & Social Media Executive.
The successful candidate will be responsible for driving furniture sales through both physical customer engagement and digital platforms, with a particular focus on TikTok marketing and social commerce.
The role requires an outgoing individual with excellent communication and persuasion skills, confidence in front of a camera, and the ability to create engaging product content that attracts potential customers, generates enquiries, and converts online interest into actual sales.
This is an exciting opportunity for a commercially minded individual who understands how to use social media to drive business growth.
Key Roles and Responsibilities
- Drive daily furniture sales through walk-in customers, telephone enquiries, and online platforms.
- Manage and actively promote the store's products on TikTok and other relevant social media platforms.
- Create engaging short-form videos showcasing furniture products, features, designs, prices, and promotions.
- Confidently appear in product videos, conduct product demonstrations, and present promotional content.
- Respond promptly to customer enquiries, comments, and direct messages across digital platforms.
- Convert online enquiries and social media engagement into actual sales.
- Follow up with prospective customers, provide product information, and guide them through the purchasing process.
- Maintain strong customer relationships and deliver excellent customer service.
- Assist in developing and executing social media campaigns, promotions, and product marketing initiatives.
- Monitor social media engagement, customer enquiries, and sales generated through online platforms.
- Maintain updated product information and ensure accurate communication of prices, availability, and product specifications.
- Work towards agreed sales targets and contribute to the store's overall revenue growth.
Requirements and Qualifications
- Diploma or Certificate in Sales, Marketing, Digital Marketing, Business Administration, or a related field will be an added advantage.
- Previous experience in sales, retail marketing, digital marketing, or customer service.
- Demonstrable understanding of TikTok and other social media platforms, particularly their use in product marketing and online selling.
- Ability to create engaging videos, product demonstrations, and promotional content using a smartphone.
- Confident, outgoing, and comfortable appearing in front of a camera.
- Excellent verbal and written communication skills.
- Strong interpersonal, persuasion, negotiation, and customer engagement skills.
- Ability to convert customer enquiries into sales and follow up on prospective buyers.
- Basic content creation, photography, and video-editing skills will be an added advantage.
- Self-driven, creative, organised, and results-oriented.
- Ability to work independently and meet sales and marketing targets.
IMPORTANT: This is an urgent vacancy. Early applications are encouraged. Only shortlisted candidates will be contacted.
Nexus Staffing Solutions
HR & Workforce Solutions Partner