Nexus Staffing Solutions Limited is urgently recruiting on behalf of its client, an insurance-related business, for a competent, organised, and customer-focused Office Administrator with prior insurance experience.
The successful candidate will oversee daily office administration, support insurance-related operations, handle client enquiries, maintain accurate records, and assist with business development and customer follow-ups.
This opportunity is suitable for a proactive professional who understands insurance office operations, demonstrates excellent customer service skills, and can work independently while supporting the achievement of business targets.
Candidates with hands-on experience in the insurance industry are strongly encouraged to apply.
Key Responsibilities
- Coordinate daily office operations and ensure the smooth running of administrative activities.
- Handle incoming calls, emails, walk-in clients, and general customer enquiries professionally.
- Support insurance-related administrative processes, including documentation, record keeping, and client file management.
- Assist with preparing, organising, and maintaining insurance policy documents and related records.
- Follow up with clients on outstanding documentation, renewals, enquiries, and other service requirements.
- Support insurance sales and business development activities, including lead follow-ups and client relationship management.
- Maintain accurate client databases and update records as required.
- Assist with preparing reports, correspondence, quotations, and other administrative documents.
- Coordinate appointments, meetings, and communication with clients and relevant stakeholders.
- Ensure confidentiality and proper handling of client information.
- Provide general administrative support to the management team and contribute to efficient office operations.
Minimum Requirements
- Previous experience in office administration within an insurance company, insurance brokerage, agency, or a related financial services environment.
- Good understanding of insurance documentation, policy administration, client servicing, and renewal follow-ups.
- Strong communication and interpersonal skills.
- Excellent organisational skills and attention to detail.
- Proficiency in Microsoft Office applications, particularly Word, Excel, and email.
- Ability to maintain accurate records and manage multiple tasks.
- Professionalism, integrity, confidentiality, and a customer-oriented attitude.
- Self-motivated, proactive, and able to work with minimal supervision.
- Sales support, lead generation, or client relationship management experience will be an added advantage.
Remuneration
The successful candidate will receive a net monthly retainer of KSh 25,000 plus commission, subject to the employer's applicable commission structure and agreed terms.
Work Location
The position is based at Karen End Mall, Nairobi. Applicants should consider the location when applying and ensure they can commute reliably.
Only shortlisted candidates will be contacted.
Nexus Staffing Solutions Limited
HR & Workforce Solutions Partner