Nexus Staffing Solutions is recruiting on behalf of our client, a premium aesthetic, wellness and regenerative care clinic in Muthaiga, Nairobi, for a professional and customer-focused Receptionist.
The successful candidate will be the first point of contact for clients and will play an important role in creating a professional, welcoming and exceptional client experience.
Candidates with previous receptionist or front-office experience specifically within a clinic, hospital, medical centre, aesthetic clinic, wellness centre or related healthcare environment are strongly preferred.
Key Responsibilities
- Welcome and professionally receive clients visiting the clinic.
- Manage the reception/front-office area and ensure a professional client experience.
- Answer and manage incoming calls, WhatsApp enquiries and other client communications.
- Schedule, confirm and coordinate client appointments.
- Maintain accurate client and appointment records.
- Respond to client enquiries regarding appointments, services and general clinic information.
- Coordinate client flow between reception, consultation and treatment areas.
- Follow up on appointments, enquiries and client requests.
- Receive and direct visitors appropriately.
- Handle payments and issue receipts where required.
- Maintain confidentiality of client information and clinic records.
- Support administrative and front-office tasks as required.
- Coordinate with clinical and management teams to ensure smooth client service.
- Maintain a clean, organised and welcoming reception environment.
- Represent the clinic professionally and uphold its service standards.
Qualifications & Requirements
- Diploma or Certificate in Front Office, Hospitality, Business Administration, Healthcare Administration, Customer Service or a related field.
- Proven experience working as a Receptionist or Front Office professional in a clinic, hospital, medical centre, aesthetic clinic, wellness centre or similar healthcare environment is REQUIRED.
- Experience handling patients/clients in a professional healthcare or wellness setting.
- Excellent communication and interpersonal skills.
- Professional and confident telephone and face-to-face communication.
- Strong customer service and relationship-management skills.
- Good computer skills, including email, Microsoft Office and digital appointment/record systems.
- Strong organisation and appointment-management skills.
- Ability to maintain confidentiality and handle sensitive client information.
- Excellent attention to detail and record-keeping ability.
- Ability to remain calm, professional and courteous when handling demanding clients or busy periods.
- Well-presented, warm and professional personality.
Key Skills & Competencies
- Clinic/Medical Reception
- Front Office Management
- Client/Patient Experience
- Appointment Scheduling
- Customer Service
- Telephone & WhatsApp Communication
- Administrative Support
- Record Management
- Confidentiality
- Professional Communication
- Attention to Detail
- Teamwork
- Problem-Solving
Ideal Candidate
The ideal candidate is a polished, warm and highly professional receptionist who understands that reception in a premium clinic is more than answering calls and welcoming visitors.
You should be comfortable dealing with clients who expect privacy, professionalism, empathy, clear communication and a high-quality service experience.
Previous experience in a clinic or healthcare environment is a key requirement for this position.
Please ensure your CV clearly demonstrates your previous clinic/healthcare reception or front-office experience.
Only shortlisted candidates will be contacted.
Nexus Staffing Solutions
HR & Workforce Solutions Partner