We are recruiting on behalf of our client, a restaurant in Nairobi CBD, for a proactive, organised, and customer-focused Restaurant Supervisor to oversee daily restaurant operations and support the delivery of excellent customer service.
The successful candidate will help coordinate restaurant staff, monitor service quality, ensure compliance with hygiene standards, and maintain smooth operations during service hours. The ideal candidate should have previous experience in a restaurant or hospitality environment, strong leadership skills, and the ability to handle a busy service setting.
Key Responsibilities
- Supervise daily restaurant operations and ensure smooth service delivery.
- Coordinate waiters, cashiers, kitchen staff, and other team members as required.
- Ensure customers receive prompt, courteous, and professional service.
- Monitor staff attendance, punctuality, grooming, and adherence to workplace procedures.
- Handle customer complaints and resolve service issues professionally.
- Ensure the restaurant maintains high standards of cleanliness, food hygiene, and sanitation.
- Monitor stock levels and coordinate with relevant staff to minimise shortages and wastage.
- Support order processing, service coordination, and timely delivery of customer orders.
- Monitor staff performance and provide guidance to improve productivity and service quality.
- Ensure restaurant equipment, furniture, and service areas are properly maintained.
- Prepare basic operational reports and communicate issues to management.
- Assist with opening and closing procedures, cash-handling controls, and daily operational checks where required.
- Support staff training and onboarding to maintain consistent service standards.
Minimum Requirements
- Previous experience as a Restaurant Supervisor, Assistant Restaurant Manager, Team Leader, or in a similar hospitality role.
- Good understanding of restaurant operations, customer service, and food hygiene practices.
- Strong leadership, communication, and interpersonal skills.
- Ability to coordinate staff and manage multiple tasks in a busy environment.
- Good problem-solving skills and the ability to handle customer complaints calmly.
- High levels of integrity, responsibility, and attention to detail.
- Ability to work under pressure and with minimal supervision.
- Good organisational skills and basic reporting abilities.
- A certificate or diploma in Hospitality Management, Food and Beverage Service, or a related field will be an added advantage.
Only shortlisted candidates will be contacted.