Our client, a leading private security firm based in Nairobi, is seeking a competent, vigilant, and tech-savvy Security Operations Controller to manage control room operations, monitor electronic surveillance systems, and coordinate security response teams.
The successful candidate will play a critical role in monitoring security incidents, dispatching response teams, maintaining accurate operational records, and ensuring timely escalation of security threats.
Candidates must have prior experience working in a private security control room. This is a mandatory requirement.
Key Responsibilities
- Monitor CCTV cameras, alarm systems, tracking devices, and other electronic surveillance platforms.
- Receive, assess, and respond to security alerts, emergencies, and incident reports.
- Coordinate and dispatch field response teams based on alerts, client requests, and established procedures.
- Maintain accurate incident logs, control room registers, and operational records.
- Communicate effectively with field officers using professional radio communication protocols and the phonetic alphabet.
- Escalate critical incidents and security threats to management promptly.
- Ensure adherence to security procedures, operational standards, and client service-level agreements.
- Prepare shift handover reports, incident summaries, and operational performance updates.
- Identify unusual activities and support timely intervention to minimise security risks.
Qualifications and Requirements
- Diploma or Bachelor’s degree in Security Studies, Criminology, or a related field.
- At least 1–2 years of experience as a Security Controller within a private security firm is mandatory.
- Practical experience operating CCTV systems, alarm monitoring systems, and digital surveillance tools.
- Strong computer skills and the ability to operate security monitoring software.
- Excellent English communication skills, both written and verbal.
- Knowledge of radio communication procedures and the phonetic alphabet.
- Strong analytical, coordination, and problem-solving skills.
- Ability to remain alert, calm, and decisive under pressure.
- Willingness to work shifts as required.
- CCTV operations training will be an added advantage.